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Frequently Asked Questions

Whether you have a general question or something more specific, we encourage you to browse our most frequently asked questions. If you have a specific question that you can't find an answer for, we encourage you to reach out and contact us so we can answer it directly.

Hidden Fence General Questions

Will My Dog Feel Trapped While Inside the Hidden Dog Fence?

Not once it gets used to it. In fact, after training, the hidden dog fence will provide both you and your dog with an astounding level of freedom. Dogs are territorial but can have trouble understanding the boundaries of their territory, especially when in heat or when agitated.

By giving it consistent audio and tactile feedback when reaching the limits of its territory, the dog immediately realizes where it’s meant to be, which helps it avoid venturing out into unknown territory.

The first few weeks can indeed be a little difficult for your dog when it's just starting to learn its boundaries. In those initial weeks, it may feel trapped or annoyed by the corrective electrical stimulation. But you have got nothing to worry about.

First, these hidden fences come with a built-in automatic shutdown feature so that your dog doesn’t get over-corrected. And secondly, they won't even realize that their adventures are being limited by a hidden fence once they get accustomed to it.

Will The Electrical Stimulation Hurt The Dog?

The receptors on your dog’s collar emit electrical stimulations, which are very different from electrical shocks. These transcutaneous electrical nerve stimulations (TENS) simply stimulate the nerves or sensory receptors.

In fact, TENS is also used to treat chronic muscle pain in humans. They indeed cause mild discomfort, but it's almost like an uncomfortable tingling sensation–unlike an electrical shock that is painful and can also cause burns.

Moreover, you can also adjust the extent and power of the stimulation. Once we are done installing it, an expert from our team can help you set the right power of stimulation depending on your dog’s physical and biological characteristics.

How Old Does My Dog Need To Be For Hidden Fences?

The answer to this depends on multiple factors. Some puppies are ready at 16 weeks, while some take up to 20 weeks or more. Two factors determine if your puppy is ready to be trained for the hidden fence or not:

  • The age, size, and breed of your puppy
  • Their ability to understand basic commands like ‘sit, ‘walk,’ and ‘calm down.’

Also, every dog is different, and they learn at their own pace. That’s why our experts design customized training plans tailored to meet your dog’s needs and capabilities.

Will the Dog Resent Me for Installing a Hidden Dog Fence?

No! This is because dogs typically can’t relate a distant cause and effect. Your dog won’t be able to figure out that you buying a hidden dog fence has anything to do with the feedback given by the boundary.

Don’t feel bad for correcting your dog’s behavior either. As long as you discipline the dog rather than punish it, you will always earn its respect and adoration. The difference is that the former is done calmly while the latter is done in an agitated state of mind.

Will the Dog Agree to Go on Walks Once the Fence is Installed?

It's natural for you to worry if your dog will be willing to go for walks once they have been trained with the hidden fence. That’s why we encourage you to take them out for walks right from the beginning of training.

Dogs are intelligent, and they quickly learn from experience. By taking your dog on walks while training, it will realize that it's safe to go out when you accompany it. There won't be any audio tones or electrical stimulation in your presence. However, if they try to go out alone, the alarm will warn them to get back inside, and the electrical stimulation will force them inside if they refuse to obey the audio tone.

Once this psychology is developed, they will obey the command of the hidden fence and happily go on walks with you. If you need, we can also help you with the process of taking your dog on a walk while teaching them to obey the hidden fence’s commands.

Are These Hidden Fences Safe During Lightning?

The hidden fences only come with internal lightning protection, also known as surge protection. It's a lot like the surge protector that comes with your computer and other electronic devices. Their function is to protect the device and the structure inside it during thunderstorms and lightning.

However, while your hidden dog fence will be protected from most lightning storms, that doesn’t mean your pets will. Always use compassion and common sense when it comes to keeping your pets safe. Don’t leave them out during storms.

Can Cats Use Hidden Dog Fences?

Cats and dogs are the two most common domestic animals when it comes to adopting a new pet. And you can use the same kind of fence for both of them. They can be used both indoors as well as outdoors.

For outdoor use, this fence will ensure that your cat does not wander away from your house and for indoors, it will keep your cat from messing around a particular area where you don't want it.

However, it is always recommended that you use hidden fences that are specifically designed for cats. It takes many factors, including your pet’s breed, size, age, and personality, to be taken into account before we can adjust the perfect setting for the device.

Cats and dogs are very different from each other and need equally different approaches from these hidden fences. Hence, your best call here is to go for hidden fences that are specifically designed for cats.

Can the Hidden Dog Fence Be Used on Other Animals?

If you consider the theoretical aspect, then it will definitely work on every type of animal. However, practically speaking, it depends on quite a few factors. Mainly if the animal is as territorial as dogs and can grasp the existence of a boundary, it will work for them. However, for some skittish animals, you might notice the opposite effect of what you intended. Larger animals might even ignore the feedback and turn aggressive.

Every pet is different, and that’s why we focus on creating customized fences that are designed just for your pet. Get in touch with us to know how you can protect your pets better so that you never lose them.

To get exact pricing, please contact us for a direct estimate.

Smartfence Questions

What is a SmartFence®?

The SmartFence is a hidden underground pet fencing system that utilizes a safe & harmless radio signal to keep your pet in and out of specific areas in your yard.

The SmartFence includes a notification system that alerts you to issues such as broken boundaries, low batteries, and even your pet's behavior trends.

How does the SmartFence® work?

The SmartFence is a hidden underground pet fencing system that utilizes a safe & harmless radio signal to keep your pet in and out of specific areas in your yard.

The SmartFence includes a notification system that alerts you to issues such as broken boundaries, low batteries, and even your pet's behavior trends.

Can I use a SmartFence® if I do not have Internet?

You can only use the containment fence without the internet. However, the communication system (notification alerts, system settings and activity tracking) will need an internet connection to properly operate.

Can I use a SmartFence® if I do not have a smartphone?

Yes, you can still get text messages and/or email alerts and you can access your SmartFence® WebApp profile from any computer or other Internet-enabled device.

Is the SmartFence® WebApp available on both iPhone and Android devices?

Yes, the SmartFence WebApp works on both iPhone and Android devices. The WebApp is not an “App” that you download in the App Store or Play Store. Instead, it is a progressive web app, accessible via any internet browser (Safari, Chrome, etc.). The WebApp can be saved to the home screen of your mobile device for easy access.

What happens when my dog’s SmartCollar® travels out of range of the Communication Portal?

The SmartCollar is designed with the understanding that your pet will probably spend time in parts of the yard that may be beyond the transmission range of your SmartFence Communication Portal.

What if I do not have an extra Ethernet port on my router?

The SmartFence requires the use of an Ethernet port. You may be able to add ports to your router by connecting it to an Ethernet switch. These devices should be available at local electronics and office supply stores or can be purchased from an online retailer.

No-Bark Collar Questions

What is the purpose of the BarkCollar?

The BarkCollar is designed to reduce and/or eliminate excessive barking. While occasional barking is perfectly normal, some dogs get carried away. We help solve that problem.

How long will it take for my dog to stop barking?

There are several variables that affect how quickly your dog’s behavior will change. These variables include your dog's personality, current barking triggers, and how easily your dog is distracted from barking.  Barking behavior will diminish quickly for some dogs and more gradually for others.

Will weather affect how the unit works?

The components we use are specified to operate from minus 25 degrees (F) to 125 degrees (F). A significant and rapid change in temperature may temporarily disrupt some of the functions until the device adjusts to the new temperature level.

How big should my dog be for the BarkCollar?

The BarkCollar should be effective on dogs as small as 4 pounds.

What's the recommended age for the BarkCollar?

We recommend waiting until the dog is 4-6 months old.

Can my dog wear the Hidden Fence collar too?

Your dog can absolutely wear both the Hidden Fence collar and the BarkCollar.

Leash Trainer Questions

What is the purpose of the Leash Trainer?

The SideWalker is used to train your dog to refrain from pulling on their leash, helping you improve walks with your dog and eliminate unwanted walking behavior.

How does the Leash Trainer work?

A sensor under the collar strap on the SideWalker is triggered by pressure when the dog pulls on the leash (or when you pull the leash to direct the dog into the desired position.) When the sensor is activated, the dog receives either a vibration or a stimulation. The SideWalker should be set to a level that is just enough to distract the dog from the pulling behavior. Most dogs learn quickly that the sensation stops when the pulling stops.

How long will it take for my dog to stop pulling (or to respond when I pull)?

Several variables affect how quickly your dog’s behavior will change, most notably the personality of your dog and the environment in which you are training the dog. Most dogs begin to understand the relationship between pulling and the vibration/stimulation after several activations of the collar. The pulling behavior diminishes quickly in some dogs and more gradually in others. If there is no noticeable change in pulling behavior after a reasonable trial period, check the collar to make sure the fit is good and the contact posts are the correct size. If collar fit is appropriate and the dog continues to pull, the SideWalker setting should be increased one level.

How big does my dog need to be to use the Leash Trainer?

The SideWalker is safe and effective on dogs as small as 6 pounds.

How old does my dog need to be to use the Leash Trainer?

We recommend waiting until the dog is 4-6 months old.

Will weather affect how the SideWalker works?

The components in the SideWalker are specified to operate from minus 25 degrees (F) to 125 degrees (F). A significant and rapid change in temperature may temporarily disrupt some of the SideWalker functions until the device adjusts to the new temperature level.

Remote Trainer Questions

What is a remote trainer?

Remote trainers allow you to communicate remotely with your pet. With proper use, they help reinforce your commands and correct your dog’s unwanted behaviors. They provide the ability to train your dog with precise timing and with consistency, both of which are important for effective training.

How does a remote trainer work?

There are two basic components to a remote training system: a handheld “transmitter” and a “receiver” which is worn on a dog collar.

The transmitter sends a radio signal to a special receiver on the dog’s collar. The receiver on the collar “communicates” to your dog through a set of two stainless steel posts. The posts are part of the receiver collar and they are in contact with your dog’s neck.

You can use the remote trainer to send a wide range of training messages to your pet. Depending on the training situation, the training message may be delivered as:

  1. An audible tone or a vibration
  2. A brief  stimulation* (1 second)
  3. A constant stimulation (up to 8 seconds)

The training message from the dog’s receiver collar can get your dog’s attention or distract him from an unwanted behavior. By obeying your obedience command or by stopping the undesired behavior, your dog quickly learns to avoid and/or stop tone or sensation which is delivered by the receiver collar.

“Stimulation” may also be referred to as “correction”, “training stimulation”, “training correction”, “training signal”; or “shock”

Will the stimulation signal hurt my dog?

The “stimulation” from the collar is intended to distract your dog by delivering a safe, harmless but unpleasant sensation similar to static shock. The stimulation levels are fully adjustable to fit your dog's needs.

What is the warranty on these collars?

  • 2 year limited warranty on the transmitter and receiver for both parts and labor from the date of purchase.
  • 1 year warranty on parts and labor for batteries from the date of purchase.
  • Accessories such as chargers and splitter cables carry a 1 year warranty.
  • Warranty does not cover repairs or replacement due to misuse by the owner or dog, improper maintenance or lost units.
  • Water damage on transmitters that are “water resistant” is not covered under warranty and subject to repair charges.
  • The warranty is void if the unit has been altered or an unauthorized person has attempted repair work.
  • Warranty is non-transferable.

What age should my dog be for the Remote Trainer?

The appropriate age depends on the dog and his readiness for training. Your dog needs to have a basic understanding of what is expected of him and he must understand basic commands. Some trainers recommend waiting until the dog is five or six months old; others will train younger dogs if they understand the basic commands.

What kind of safety features does it have?

In addition to having 15 training levels plus audible and vibration modes, the BigLeash can be set to “0” stimulation level so that you will not accidentally send a correction when you have the collar on the dog but are not actively using the trainer. Additionally, the BigLeash includes an automatic shut-off feature that limits the continuous stimulation to 8 seconds.

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